FAQ

No	Subject

8F, 3, Eunhaeng-ro, Yeongdeungpo-gu, Seoul, Republic of Korea
Tel : +82 2 - 2168 - 7500 / FAX : +82 2 - 769 - 1670

영상정보처리기기 운영관리 방침

주식회사 코나아이(이하 “회사”)은 영상정보처리기기 운영․관리 방침을 통해 회사에서 처리하는 영상정보가 어떠한 용도와 방식으로 이용․관리되고 있는지 알려드립니다. 또한 회사의 영상정보처리기기 운영ㆍ관리 방침이 변경되는 경우 변경된 사항에 대해서는 홈페이지를 통하여 정보주체가 쉽게 확인할 수 있도록 공지합니다.

제1조 [영상정보처리기기의 설치 근거 및 설치 목적]
- 회사는 개인정보보호법 제 25조 제 1항에 따라 다음과 같은 목적으로 영상정보처리기기를 설치ㆍ운영합니다.
- ① 시설안전 및 화재 예방
- ② 도난방지
- ③ 고객의 안전을 위한 범죄예방
제2조 [설치 대수, 설치 위치 및 촬영범위]
- 회사는 영상정보처리기기가 설치된 장소에는 정보주체가 쉽게 알아볼 수 있도록 안내판을 설치하고 있습니다.
- ① 설치 대수: 총 156대(본사: 30대, 전산운영센터: 14대, 김포 공장: 112개)
- ② 설치 위치: 회사 출입구 및 주요시설
- ③ 촬영 범위: 회사 내 동선 및 출입문
- 개인정보보호법 제 25조 5항에 의거 녹음기능을 제외한 화상정보만 촬영하고 있습니다.

제3조 [관리책임자, 담당부서 및 영상정보에 대한 접근 권한이 있는 사람]

정보주체의 영상정보를 보호하고 개인영상정보와 관련한 불만을 처리하기 위하여 회사는 관리책임자를 두고 있습니다.

구분	소속	성명	직위	연락처	이메일
관리 책임자	홍보팀	홍연수		매니저	02-2168-9851	ys.hong@ konai.com
접근 권한자	보안 책임자, 보안 담당자, 보안 요원

회사는 정보주체가 영상정보처리기기 설치•운영 중임을 쉽게 알아볼 수 있도록 다음과 같이 안내판을 설치•운영하고 있습니다.
- - 안내판은 촬영 범위 내에서 정보 주체가 알아보기 쉬운 장소에 누구라도 용이하게 판독 할 수 있게 설치되어 있습니다.
- - 회사에는 다수의 CCVT가 설치되어 있어 회사 전체가 영상정보기기 설치 지역임을 명시하여 안내판을 출입구에만 부착하였습니다.

제4조 [영상정보의 촬영시간, 보관기간, 보관장소 및 처리방법]
- 개인영상정보의 목적외 이용, 제3자 제공, 파기, 열람 등 요구에 관한 사항을 개인영상정보 관리대장에 기록ㆍ관리하고, 보관기간 만료 시 복원이 불가능한 방법으로 영구 삭제합니다.
- ① 영상정보의 촬영시간
  - - 24시간(정전 및 기타 정비를 위한 시간 제외)
- ② 영상정보의 보관기간
  - - 최소 30일 이상 녹화장치의 저장용량 범위 내에서 보관하며, 최대 180일(6개월) 이내로 함.
  - - 단, 회사의 운영 및 사건, 사고 등의 처리를 위하여 보존이 필요한 경우에는 해당 부분만 별도 관리할 수 있음.
- ③ 영상정보의 보관장소
  - - CCTV 모니터링 및 녹화기 설치장소인 서버실
- ④ 영상정보의 처리방법
  - - 영상정보의 보관은 녹화장치(DVR) 하드디스크에 보관
  - - 저장된 화상정보는 녹화장치(DVR) 저장용량에 따라 자동 삭제

제5조 [영상정보처리기기 설치 및 관리 등의 위탁에 관한 사항]

회사는 아래와 같이 영상정보처리기기 설치 및 관리 등을 위탁하고 있으며, 관계법령에 따라 위탁 계약시 개인정보가 안전하게 관리될 수 있도록 필요한 사항을 규정하고 있습니다.

수탁업체	연락처
㈜에스원	1588-3112

제6조 [개인영상정보의 확인 방법 및 장소에 관한 사항]
- 확인 방법: 관리 책임자에게 미리 연락하고 본사에 직접 방문하여 책임자 또는 접근 권한자 입회 하에 확인 가능합니다.
- 확인 장소: 회사 본사
제7조 [정보주체의 영상정보 열람 등 요구에 대한 조치]
- 정보주체는 회사가 처리하는 자신의 개인영상정보에 대하여 행정자치부령으로 정하는 바에 따라 개인영상정보 열람청구서를 회사에 제출하는 등의 방법으로 열람을 요구할 수 있습니다.
  단, 정보주체가 촬영된 개인영상정보 및 명백히 정보주체의 급박한 생명, 신체, 재산의 이익을 위하여 필요한 개인영상정보에 한정됩니다.
- 회사는 개인영상정보에 관하여 열람 또는 존재확인ㆍ삭제를 요구한 경우 지체없이 필요한 조치를 하겠습니다.
제8조 [영상정보의 안전성 확보조치]
- 회사는 개인영상정보를 보호하기 위하여 개인영상정보에 대한 접근 권한을 차등부여하고 있으며, 개인영상정보의 위•변조 방지를 위하여 개인영상정보의 이용•제공•열람•파기에 대하여 기록하여 관리하고 있습니다.
- 이 외에도 개인영상정보의 안전한 물리적 보관을 위하여 접근 권한이 없는 인원에 대해서는 접근을 차단하고 있습니다.
제9조 [영상정보처리기기 운영ㆍ관리 방침 변경에 관한 사항]
- 법령, 정책 또는 보안기술의 변경에 따라 내용의 추가, 삭제, 수정이 있을 경우에는 시행하기 최소 7일전에 회사 홈페이지를 통해 변경사항을 고지하겠습니다

Refusal of email collection without permission

This website refuses to collect email addresses without permission by using email address collecting programs or other technical devices. When violated, please note you are subjected to penal punishment pursuant to the Act of Information and Communication Network.

Privacy Policy

KONA I Co., Ltd. (Hereinafter the “Company”) values the personal information of users and complies with privacy regulations of relevant statutes such as the Personal Information Protection Act. The Company makes its privacy policy available to be viewed via the Company website, among other channels, at all times and, in the event of any revision to the privacy policy, the Company will provide notification regarding the rationale and modifications via an announcement or individual notifications on its website in accordance with the procedures prescribed under relevant statutes.

Article 1 (Personal Information Collected and Method of Collection)
The Company collects the minimal personal information necessary for the provision of the following services:
- 1. Collected items
  - ① Required items: Name, mobile number, email address, and company name
  - ② Optional items: Affiliation and position
- 2. Collection method: Collected via the inquiry menu for the KONA CARD and partnership on the website
Article 2 (Purpose of Collection and Use of Personal Information)
The Company uses the collected personal information for the following purposes:
- 1. Notification of inquiry results for the KONA CARD
- 2. Notification of inquiry results for partnership
Article 3 (Provision of Personal Information to Third Parties)
The Company uses the personal information of users within the scope delineated under Article 2 (Purpose of Collection and Use of Personal Information) above, and, in principle, the Company does not use the information outside of this described scope nor does it provide such information to any external agency without grounds for such provision according to relevant laws or the prior consent the user.
- ① Partnerships
- The Company may provide or share the personal information of users to external subcontractors (hereinafter referred to as “Partners”) so as to render better services to users. In the event that the personal information will be provided or shared, the Company will first obtain prior consent from users via electronic mail or letter by specifying the Partners that will be receiving the information, the provided items of personal information, the purpose of the personal information use by the Partners, the fact that users have the right to refuse to consent to the information provision, and the disadvantages they may face by refusing to consent. If any alteration occurs to the partnership relationship, the Company will notify or obtain user consent via the same procedure.
- ② Grounds according to the law
- If a request is made by an investigatory authority in accordance with the procedures and methods prescribed under the law for investigation purposes or in accordance with the relevant statutes;
- ③ Transfer of the Company's rights and duties
- In the event that the rights and duties of the Company are acquired or transferred due to a merger or transfer of the business, the Company shall notify the transfer of personal information in advance under the procedure and method stipulated in the relevant statutes, including the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc., and grant users the right to withdraw their consent to transfer their personal information.
Article 4 (Outsourcing the Handling Personal Information)

The Company outsources some tasks, which are necessary to provide services, to external Partners (hereinafter referred to as “Outsourcees”), and at the time of an outsourcing contract conclusion, the Company specifies necessary terms and conditions in the contract so as to ensure that personal information is securely handled pursuant to relevant laws, such as the Personal Information Protection Act, and provides supervision to ensure that the Outsourcee securely handles personal information. In the event of any alteration to the details of the outsourced tasks or the Outsourcee itself, the Company shall notify such facts to users without delay via the Privacy Policy posted on the application screen, etc., or via electronic email. As for the outsourcing of giveaway promotional mailing tasks for marketing and events, additional user consent agreements will be obtained in order to handle the information. The tasks currently outsourced are as follows:


Outsourcee	Outsourced tasks	Period of retention and use of personal information
Narae Internet Co., Ltd.	080 ARS block sender	Until the termination of relevant services or the outsourcing contract
humusOn Inc.	SMS/email/notification talk transmission	Until membership cancellation or the termination of the outsourcing contract
BGF Networks Co., Ltd.	SMS transmission	Until membership cancellation or the termination of the outsourcing contract

Article 5 (Period of Retention and Use of Personal Information)
Subsequent to the fulfillment of the purpose of the collection and use of personal information as consented to by users, the Company shall, as a rule, destroy such information without delay. However, where it is necessary to preserve such information due to internal policies or the provisions in relevant laws, the Company will retain the personal information of users for a certain period provided below:
- 1. Records regarding use of the inquiry board
  - - Reason(s) for preservation: Internal control of answers to inquiries for Company services
  - - Preservation period: 1 year
- 2. Website visiting records
  - - Preservation Grounds: Protection of Communications Secrets Act
  - - Preservation period: 3 months
Article 6 (Destruction of Personal Information)
Subsequent to the fulfillment of the purpose of the collection and use of personal information, the Company shall, as a rule, destroy such information without delay. The procedure and method of destruction are as follows:
- ① Destruction procedure
- The information entered by users for service subscriptions, etc., is transferred to a separate database (or a separate filing cabinet for paper documents) subsequent to the fulfillment of their purpose and stored for a certain period, as specified under Article 5, for information protection matters pursuant to the Company's internal policies or other pertinent statutes before they are destroyed. The personal information transferred to a separate database shall not be used for any purpose other than its original retention purpose unless otherwise specified under the law.
- ② Destruction method
- Personal information printed on paper is shredded with a shredder or destroyed through incineration. Personal information stored in an electronic file format is deleted using a technical method that does not allow record restoration.
Article 7 (Rights of Users and their Legal Representatives and Methods to Exercise Such Rights)
① Users or their legal representatives may access or modify their own personal information of that or minors less than 14 years of age for which they are responsible at any time, and may withdraw their consent to the collection, use, and provision of the personal information via canceling of the service subscription (membership cancellation). However, as the Company only collects and uses essential information necessary to provide services, partial withdrawal of consent is not possible.
② If a user wishes to cancel their subscription, he/she may directly unsubscribe via the “Membership cancellation” menu in the application, and anyone who finds it difficult to unsubscribe directly via the method in question, he/she may contact customer support or the privacy officer via a letter, telephone call, or electronic mail and prompt measures will be enforced without delay.
③ If a user wishes to access or receive information on the status of the user's consent to the collection, use, and provision of personal information, personal information collected via consent, the use of such personal information, or the status of provision to third parties, the Company will take action without delay once the user contacts customer support or the privacy officer.
④ If a user requests the correction of a personal information error, the personal information shall not be used or provided to any third party until the correction is completed. In addition, in the event that incorrect personal information has already been provided to a third party, the Company will notify the third party of the results of the correction without delay to ensure that the correction is made.
⑤ The Company handles personal information that has been canceled or deleted at the request of users or their legal representatives as specified in Article 5 (Period of Retention and Use of Personal Information) and ensures that such information is not accessed or used for any other purposes.

Article 8 (Installation and Operation of the Automatic Personal Information Collection Device and Pertinent Rejection)
The Company may use cookies that store and retrieve user information from time to time so as to provide personalized and tailored services. A cookie is a very small text file sent to the browser from the server used to operate the service, which is stored on the computer's hard disk or on an internal storage device on other access media (including mobile devices, such as smartphones and tablet PCs). The Company uses cookies for the following purposes, and users may refuse such use via settings.
- ① Purpose of using cookies, etc.
- The Company uses cookies to provide customized information to individuals, such as targeted marketing and personalized services, by analyzing users' frequency of access or visiting hours, identifying users tastes and interests, and tracking their traces to determine their degree of participation in various events, and the number of visits made.
- ② How to reject cookie settings
- A user has options regarding cookie settings. Users may allow all cookies, check each time a cookie is saved, or reject the storage of all cookies by modifying the option settings. However, if the user refuses to install cookies, he/she may have difficulty using the service.
Article 9 (Technical and Administrative Measures to Protect Personal Information)
The Company implements the following technical and administrative measures to ensure stability in handling the personal information of users so that the personal information is not lost, stolen, leaked, tampered with, or damaged.
- ① Encryption of personal information
- The Company encrypts and stores all fields of personal information in accordance with the relevant laws and the guidelines of relevant administrative agencies.
- ② Technical measures against hacking, etc.
- The Company installs and operates intrusion prevention systems and the latest security software to prevent the leakage of users' personal information via hacking of servers, networks, etc.
- ③ Minimal handling staff and implementation of training
- In order to minimize the leakage of users' personal information, the Company makes every effort to minimize the number of employees who have access to personal information by limiting them to those in charge, providing regular training on the importance of security, and verifying the implementation of the Privacy Policy and the compliance by personnel in charge so as to immediately modify and correct any issues upon discovery.
Article 10 (Privacy Officer and Responsible Department)
The Company has designated the following privacy officer and responsible department to protect users’ personal information and handle complaints related to personal information. The Company will take prompt actions and give full answers to any complaints filed by users.
- ① Privacy officer and responsible department
  - - Officer: Kim Nana
    - Responsible department: Business Strategy Group
    - Telephone No.: +82-2-2168-7520
    - Email: myhan@konai.com
- ② Privacy infringement reporting and consultation
- If you need to report or discuss any other personal information infringement related matters, please contact the organization provided below.
  - - Personal Information Infringement Report Center/Personal Information Dispute Mediation Committee (privacy.kisa.or.kr / 118 with no area code)
    - Cybercrime Investigation Division, Supreme Prosecutors’ Office (www.spo.go.kr / 1301 with no area code)
    - Cyber Bureau, National Police Agency (www.ctrc.go.kr / 182 with no area code)
Article 11 (Applicable Scope)
- ① This Privacy Policy is applicable to the scope of services provided by the KONA I website, and the Company's other brand services may be subject to separate privacy policies.
- ② The Company may expose links to a third party's website, application, or data (hereinafter "Application, etc.”) to the users, but in this case, the Company shall not be held liable for the usefulness of the services and data provided by those links as the Company has no control over the external application, and the said application shall not be subject to this Privacy Policy. If a user clicks on the link to go to a third-party application, the privacy policy for the said Application, etc. is unrelated to the Company, thus we request that you please review the policy of the newly visited Application, etc.
Article 12 (Duty to Notify)
- If any modification is to be made to this Privacy Policy, the Company will provide notification of this fact via an announcement on its website at least seven days prior to the revision. However, in the event of any modification to the Privacy Policy in terms of the collection, use, and third-party provision of personal information in which the change is adverse to users, the Company will notify such modification with a grace period of at least thirty days in advance.
- - Notified on: January 20, 2020
  - Effective from: February 17, 2020